Legal
Privacy Policy
This policy explains how ENGXLABS INC. collects, uses, and safeguards information when you visit our website or engage with our services.
ENGXLABS INC. ("ENGXLABS", "we", "us", or "our") is committed to protecting your privacy. This policy applies to our website at engxlabs.com and all services we provide. By using our website or engaging our services, you agree to the practices described here.
Information We Collect
We collect information in the following ways:
Information you provide directly
- Contact and inquiry data — name, email address, company name, job title, and message content when you submit our contact form or email us at hello@engxlabs.com.
- Meeting and scheduling data — information exchanged when booking a consultation or discovery call.
- Engagement data — project requirements, business context, and any materials you share with us during a service engagement.
Information collected automatically
- Usage data — pages visited, time on site, referral source, and browser/device type, collected via analytics tools.
- Log data — IP address, browser type, operating system, and timestamps when you access our website.
- Cookies — small files stored on your device to improve your browsing experience (see Section 7).
Client project data
During service engagements, we may access or process your organisation's data (including code repositories, documentation, business processes, or employee data) solely to deliver contracted services. This data is governed by the terms of your service agreement and any applicable Data Processing Agreement (DPA).
How We Use Your Information
We use the information we collect for the following purposes:
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share information only in the following limited circumstances:
Service providers
We engage trusted third-party vendors (such as cloud hosting providers, analytics platforms, and communication tools) who process data on our behalf. These providers are contractually bound to handle data only as instructed and with appropriate security measures.
AI and LLM platforms
Our services involve the use of large language model (LLM) platforms and AI APIs. Where your data is processed through such platforms as part of a service engagement, we will inform you explicitly in your service agreement and ensure appropriate data handling terms are in place.
Legal requirements
We may disclose information if required by law, court order, or governmental authority, or where necessary to protect the rights, safety, or property of ENGXLABS, our clients, or the public.
Business transfers
If ENGXLABS undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you have.
Data Security
We implement industry-standard technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These include:
- Encrypted data transmission (HTTPS/TLS) across all web properties
- Access controls and role-based permissions for internal systems
- Secure handling of credentials, API keys, and client data under NDA
- Regular review of security practices as our services evolve
No method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you believe your data has been compromised, please contact us immediately at hello@engxlabs.com.
Data Retention
We retain personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by law.
| Data Type | Retention Period |
|---|---|
| Contact form inquiries | 2 years from last interaction |
| Client project data | Duration of engagement + 1 year, unless agreed otherwise |
| Website analytics | 13 months, then anonymised |
| Financial and billing records | 7 years (as required by law) |
| Marketing communications | Until you unsubscribe |
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
To exercise any of these rights, email us at hello@engxlabs.com. We will respond within 30 days.
Third-Party Services
Our website and services may integrate with or link to third-party platforms. These may include:
- Cloud infrastructure providers (e.g. AWS, Google Cloud, Azure)
- LLM and AI API providers (e.g. Anthropic, OpenAI, Google)
- Communication tools (e.g. Gmail, Slack, Zoom for client engagements)
- Analytics platforms (e.g. Google Analytics or privacy-first alternatives)
- Scheduling tools (e.g. Calendly for booking calls)
Each third party operates under its own privacy policy. We encourage you to review their policies before sharing information with them. ENGXLABS is not responsible for the privacy practices of third-party services.
Children's Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at hello@engxlabs.com and we will promptly delete it.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy regularly.
Continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:
ENGXLABS INC.
engxlabs.com
We aim to respond within 30 days of receiving your request.
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